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Consultation Hours

Monday, Tuesday, Thursday and Friday
always from 9 a.m. - 12 noon

You can register at our office at 8:30 a.m..

Any questions? Please call us on: 030 / 614 94 00

All our counselling services are free of charge.

We provide assistance in the following languages:

Period from 10th to 14th December 2018

Monday 9 - 12 a.m. Arabic
English
Farsi
German
Tuesday 9 - 12 a.m. English
Farsi
German
Italian
Spanish
Wednesday 14:30 - 17:30 p.m. For women*. Appointment needed. Please call in advance.
Thursday 9 - 12 a.m. English
German
Italian
Spanish
Friday 9 - 12 a.m. Arabic
English
Farsi
German
Spanish

For the following languages we could arrange translations. If you would like the assistance of a translator during your consultation, please call us in advance (030 / 614 94 00):

  • Albanian
  • Bosnian
  • Croatian
  • Dari
  • French
  • Georgian
  • Japanese
  • Kurdish
  • Lithuanian
  • Portuguese
  • Russian
  • Serbian
  • Swahili
  • Thai
  • Tigrinya
  • Turkish
  • Vietnamese

Please note that:

  • You have to come in person to the KuB office at Oranienstraße 159. We do not offer advice over the phone or by email.
  • For advice, come during our consulting hours: Monday, Tuesday, Thursday and Friday from 9:00 a.m. to 12:00 noon.
  • Our consultancy services are usually very busy. We therefore advise you to come early in the  morning; it's best to be here already by 8:30 a.m.
  • Please be patient while waiting for a consultation. Depending on the daily demand it could take some time until it's your turn for a consultation.
  • Sometimes, it can happen that we are not even able to give you a consultation on that day, due to the number of people. We would ask for your understanding in such cases.
  • Please make sure you bring all relevant important documents to the consultation. Examples could be:
    • documents from the BAMF (Bundesamt für Migration und Flüchtlinge), from the Ausländerbehörde, from the Jobcenter, etc.
    • letters from your lawyer
  • Pregnant women, sick people and people in a poor state of health, have priority for consultations and we advise them first, before other people.
  • What we do not offer:
    • We don't do searches for apartments.
    • We don't do job hunting for you.
    • We don't take on any court cases for you.

Do you feel you can't talk to the people at the authorities, for example: Jobcenter or Ausländerbehörde - because you can't speak German well enough, or not at all? Do you feel insecure about going alone to the authorities, for example to the Jobcenter or Ausländerbehörde?
In that case we could arrange for someone to accompany you to the authority. However, you would have to first come to us in person, for a consultation

Information for People from European Union (European Union Citizens) and their Families

Every district in Berlin has an advice and information centre for people who are European citizens. These information centres also assist people with a secure prospect of a residence permit status in Germany.
The social workers in these information centres are very familiar with the types of questions asked by European citizens and their families. For example they assist with:

  • Problems with public authorities/ government agencies
  • Questions concerning school and education, employment, health or German classes.

Adresses of the different district information centres for european citizens you'll find here.